Question 1

How quickly can you respond to urgent IT issues?

Accepted Answer

We offer 24/7 emergency support with a guaranteed 2-hour response time for critical issues. Our team is always ready to help when your business needs it most.

Question 2

Do you provide ongoing support after project completion?

Accepted Answer

Absolutely! We believe in long-term partnerships. All our services include comprehensive ongoing support, and we offer flexible maintenance contracts to keep your systems running smoothly.

Question 3

Can you work with our existing technology infrastructure?

Accepted Answer

Yes, we specialize in integrating with existing systems. Our consultants will assess your current setup and recommend the best approach to enhance and optimize what you already have.

Question 4

What makes TechPro different from other IT service providers?

Accepted Answer

Our focus on understanding your business first, then applying technology to solve real problems. We're not just tech experts – we're business partners who care about your success.

Question 5

Do you offer training for our staff on new systems?

Accepted Answer

Yes, comprehensive training is included with all our implementations. We ensure your team is confident and capable of using new systems effectively.

Question 6

How do you structure your pricing?

Accepted Answer

We offer transparent, competitive pricing based on your specific needs. We provide detailed quotes upfront with no hidden fees. Pricing varies by service type, complexity, and duration.

Question 7

Do you offer fixed-price packages or hourly rates?

Accepted Answer

We offer both options depending on the service. For ongoing support and maintenance, we provide fixed monthly packages. For project-based work, we offer competitive hourly rates or fixed project pricing.

Question 8

Are there any setup fees or contracts required?

Accepted Answer

Setup fees vary by service complexity. We offer flexible contract terms from month-to-month to annual agreements, with better rates for longer commitments. No long-term contracts are required.

Question 9

Do you offer discounts for multiple services?

Accepted Answer

Yes! We provide package discounts when you combine multiple services. The more services you use, the better value you get. Contact us for a custom quote tailored to your needs.

Question 10

What hours is your support team available?

Accepted Answer

Our support team is available 24/7 for emergency issues. Regular support is available Monday-Friday 8AM-6PM EAT, with weekend support available for critical systems.

Question 11

How can I contact technical support?

Accepted Answer

You can reach us via phone (+254 715 968 349), email (support@techpro.co.ke), or through our online support portal. For emergencies, call our 24/7 hotline.

Question 12

What information should I provide when reporting an issue?

Accepted Answer

Please provide a detailed description of the problem, any error messages, when it started, and what you were doing when it occurred. Screenshots or photos can be very helpful.

Question 13

Do you provide remote support?

Accepted Answer

Yes, we offer secure remote support for most issues, which allows us to resolve problems quickly without visiting your location. We use industry-standard secure remote access tools.

Question 14

How do you ensure our data is secure?

Accepted Answer

We implement industry-standard security protocols including encryption, secure access controls, regular security audits, and compliance with data protection regulations. Your data security is our top priority.

Question 15

Do you provide data backup and recovery services?

Accepted Answer

Yes, we offer comprehensive backup solutions including automated daily backups, cloud storage options, and disaster recovery planning. We can restore your data quickly if needed.

Question 16

Are you compliant with data protection regulations?

Accepted Answer

Yes, we comply with relevant data protection laws and industry standards. We can help ensure your business is also compliant with applicable regulations.

Question 17

What happens to our data if we stop using your services?

Accepted Answer

We provide secure data migration and ensure you have complete access to your data. We follow strict data deletion policies and provide certificates of data destruction if requested.

Question 18

How do I get started with TechPro services?

Accepted Answer

Simply contact us for a free consultation. We'll assess your needs, provide recommendations, and create a customized service plan. Most services can be started within 48 hours.

Question 19

What information do you need to provide a quote?

Accepted Answer

We need to understand your current setup, specific challenges, business goals, and budget range. A brief phone call or on-site assessment helps us provide accurate recommendations.

Question 20

How long does implementation typically take?

Accepted Answer

Implementation time varies by service complexity. Simple setups take 1-3 days, while comprehensive solutions may take 2-4 weeks. We provide detailed timelines during planning.

Question 21

Do you provide free consultations?

Accepted Answer

Yes! We offer free initial consultations to understand your needs and explain how we can help. This includes a basic assessment and service recommendations with no obligation.

Frequently AskedQuestions

General Services